Frequently Asked Questions
Everything you need to know about shopping with ausmod.
What is the standard shipping timeframe for electronics?
We offer express shipping across all regions. Typically, orders are processed within 24 hours and delivered within 3-5 business days depending on your location.
Do your products come with a manufacturer warranty?
Yes, all electronic devices sold on ausmod come with a minimum 12-month manufacturer warranty covering defects in materials and workmanship.
What is your return policy for opened items?
We accept returns within 30 days. For change-of-mind returns, the product must be in its original, sealed packaging. If the item is faulty, we provide a full refund or replacement regardless of packaging state.
Are the devices sold on ausmod unlocked and compatible globally?
All our smartphones and cellular tablets are sold factory unlocked, meaning they can be used with any carrier worldwide that supports the device's frequency bands.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our logistics partner's real-time tracking portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and Klarna.